Printed Gift Voucher
All vouchers are sold as a final sale and are strictly non-refundable, non-cancellable, and non-exchangeable for cash or monetary refund. By purchasing or redeeming a voucher, the purchaser and recipient agree to these Terms & Conditions. Vouchers may be transferred to another recipient but may not be resold, and all obligations remain with the voucher holder.
Unless expressly stated otherwise, vouchers are issued as a monetary value and are not experience-specific; they may be redeemed against any available service, with the voucher value applied toward the total cost at the time of booking. Any price difference must be paid at the time of reservation, and any unused balance will be forfeited and cannot be refunded, credited, or carried forward. The sole exception is the Parent Package voucher, which is experience-specific and may only be redeemed against Parent & Me spa experiences; to receive the full package benefits, bookings must be made using the designated “Parent Package” option. Parent Package vouchers cannot be applied to alternative services, partially redeemed outside of the package structure, or converted into monetary credit.
Vouchers are not branch-specific and may be redeemed at any of our locations, subject to availability, which may vary by branch, service, and date; availability at a particular location or time is not guaranteed. All voucher bookings must be completed directly by the voucher holder through our online booking system; we are unable to process voucher bookings by telephone, email, social media, or in person. Guidance for redeeming vouchers is available at https://www.mybabyspa.co.uk/how-to-redeem-your-my-baby-spa-voucher.
Vouchers are valid for 12 months from the date of purchase and must be fully redeemed before the expiry date stated. After this date, vouchers automatically become void and will not be extended, reactivated, replaced, refunded, or credited under any circumstances. The 12-month validity period provides ample opportunity to redeem, and early booking is strongly advised. Failure to book or attend within the validity period does not entitle the holder to a refund or chargeback.
We reserve the right to refuse redemption where voucher terms have not been complied with or where fraudulent, abusive, or unauthorised activity is suspected. All services are subject to availability and to our general booking and cancellation policies.
My Baby Spa aims to process and dispatch all product orders promptly.
Working Days & Order Cut-Off Times Our working days are Monday to Friday, between 10:00am and 5:00pm (excluding weekends and public holidays).
Orders placed during working hours (10:00am – 5:00pm) will be processed and dispatched on the next working day. This applies to all delivery options, including next-day delivery services.
Orders placed after 5:00pm, or outside of working days, will be processed on the next working day and dispatched the following working day.
Delivery timeframes begin from the date of dispatch, not the date the order is placed.
Examples:
An order placed at 4:30pm on Monday will be dispatched on Tuesday
An order placed at 6:00pm on Monday will be processed on Tuesday and dispatched on Wednesday
An order placed at 6:00pm on Friday will be processed on Monday and dispatched on Tuesday
Processing Times Orders are typically processed within 1–3 working days. During peak periods, processing times may be extended.
Delivery Methods & Times Delivery options and estimated delivery times will be displayed at checkout. These timeframes are estimates only and are not guaranteed.
Delivery Charges Delivery costs are calculated at checkout and will be clearly displayed before payment is completed.
Delays My Baby Spa is not responsible for delays caused by courier services, postal disruptions, or circumstances beyond our control.
Incorrect Delivery Information It is the customer’s responsibility to ensure that all delivery details are accurate at the time of purchase. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Failed Delivery / Returned Items If an order is returned to us due to failed delivery attempts or incorrect address details, additional delivery charges may apply to resend the item.
Lost or Missing Parcels If your order has not arrived within the expected timeframe, please contact us. We will investigate with the courier; however, we are not responsible for delays or losses once the parcel has been handed to the delivery provider.
Proof of Delivery Proof of delivery provided by the courier will be considered sufficient evidence of delivery.
Transfer of Risk Responsibility for the goods passes to the customer upon delivery to the address provided at checkout.
