Terms & Conditions
My Baby Spa aims to implement fair terms and conditions for everyone.
01
Cancellations & Refunds
All bookings at My Baby Spa are confirmed appointments reserved exclusively for you and are therefore strictly non-refundable and non-amendable. Once a session has been booked, the date, time, and location cannot be changed, cancelled, or refunded under any circumstances. This policy applies to all bookings, including those made using vouchers, gift certificates, or promotional offers. If you are unable to attend, your booking may be transferred to another suitable recipient, provided they meet the age and safety requirements of the experience. Failure to attend a scheduled appointment will result in the session being forfeited in full.
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In the unlikely event that My Baby Spa is required to cancel a session due to unforeseen circumstances beyond our control, we will offer either an alternative appointment date (subject to availability) or a voucher to the value paid, which will be valid for use within our standard voucher validity period. No monetary refunds will be issued in such circumstances.
02
Vouchers
All vouchers are sold as a final sale and are strictly non-refundable, non-cancellable, and non-exchangeable for cash or monetary refund. By purchasing or redeeming a voucher, the purchaser and recipient agree to these Terms & Conditions. Vouchers may be transferred to another recipient but may not be resold, and all obligations remain with the voucher holder.
Unless expressly stated otherwise, vouchers are issued as a monetary value and are not experience-specific; they may be redeemed against any available service, with the voucher value applied toward the total cost at the time of booking. Any price difference must be paid at the time of reservation, and any unused balance will be forfeited and cannot be refunded, credited, or carried forward. The sole exception is the Parent Package voucher, which is experience-specific and may only be redeemed against Parent & Me spa experiences; to receive the full package benefits, bookings must be made using the designated “Parent Package” option. Parent Package vouchers cannot be applied to alternative services, partially redeemed outside of the package structure, or converted into monetary credit.
Vouchers are not branch-specific and may be redeemed at any of our locations, subject to availability, which may vary by branch, service, and date; availability at a particular location or time is not guaranteed. All voucher bookings must be completed directly by the voucher holder through our online booking system; we are unable to process voucher bookings by telephone, email, social media, or in person. Guidance for redeeming vouchers is available at https://www.mybabyspa.co.uk/how-to-redeem-your-my-baby-spa-voucher.
Vouchers are valid for 12 months from the date of purchase and must be fully redeemed before the expiry date stated. After this date, vouchers automatically become void and will not be extended, reactivated, replaced, refunded, or credited under any circumstances. The 12-month validity period provides ample opportunity to redeem, and early booking is strongly advised. Failure to book or attend within the validity period does not entitle the holder to a refund or chargeback.
We reserve the right to refuse redemption where voucher terms have not been complied with or where fraudulent, abusive, or unauthorised activity is suspected. All services are subject to availability and to our general booking and cancellation policies.
03
Admin Fee
An administration fee of £20 will be applied for the processing of administrative changes. This covers associated processing fees and staff costs. This fee is non-refundable and payable in addition to any other charges where applicable, or shall be deducted to funds already held.
04
Photos & Videos
We will ask permission before taking videos and pictures which is on the booking form. If permission is given, these will be used for business promotion across social media, leaflets, news articles and other sources of marketing.
05
Responsibility & Supervision
You are fully responsible for your baby/child/children throughout the spa experience and must supervise them at all times. My Baby Spa spa leaders are not permitted to take responsibility of your baby/children at any time.
06
Bookings
Please fill out a booking form via the 'Book A Baby Spa' page of the website and obtain a booking confirmation email before accessing the spa. We do not accept phone bookings, and it's your responsibility to verify that all the details on your booking form are correct including date and time as any changes may incur an admin fee.
