Question 1

Can I get a refund on a voucher?

Accepted Answer

Vouchers are non-refundable and cannot be exchanged for cash, in full or in part. Once purchased, vouchers are treated as a final sale.
However, if you no longer want the unused voucher, it may be used by another recipient if as long as it is within the voucher’s validity period.
Please ensure you are able to use the voucher before purchasing, as we cannot offer refunds for change of mind, scheduling conflicts, or unused vouchers.

Question 2

Are vouchers valid at a specific branch?

Accepted Answer

No. Vouchers are valid across all of our branches and are not tied to the location where they were purchased. All bookings are subject to availability at your chosen branch.
We cannot guarantee availability at a specific location or time, so early booking is advised.

Question 3

Are vouchers for a specific experience?

Accepted Answer

No. Vouchers are issued as a monetary value and are not tied to a specific experience or package. They may be used toward any available service, at any branch, with the voucher value deducted from the total cost at the time of booking. If the chosen experience exceeds the voucher value, the remaining balance must be paid. Any unused value cannot be exchanged for cash.
The only exception is the Parent Package voucher, which is experience-specific. This voucher may only be redeemed against our Parent & Me spa experiences and must be booked using the “Parent Package” booking option in order to receive the full package benefits. Parent Package vouchers cannot be used toward other services or converted into monetary credit.
All bookings are subject to availability.

Question 4

What happens if my voucher expires?

Accepted Answer

Vouchers are valid for 12 months from the date of purchase and must be redeemed before the expiry date shown on the voucher. Once this date has passed, the voucher becomes void and cannot be used, reactivated, or extended under any circumstances.
We provide a full 12-month validity period, which is considered ample time to book and redeem your experience. We therefore strongly recommend booking in advance to avoid disappointment.
Expired vouchers cannot be refunded, exchanged, or credited toward future bookings.

Question 5

Can I call or email to book using my voucher?

Accepted Answer

No. We do not process voucher bookings by phone or email. All voucher holders must redeem and book their appointment online using our booking system.
This ensures you can view real-time availability, select your preferred branch, date, and experience, and securely apply your voucher at checkout.
If you need assistance, please follow our step-by-step guide to redeeming your voucher here:

https://www.mybabyspa.co.uk/how-to-redeem-your-my-baby-spa-voucher

Frequently asked questions

Can I get a refund on a voucher?

Are vouchers valid at a specific branch?

Are vouchers for a specific experience?

What happens if my voucher expires?

Can I call or email to book using my voucher?

Listed on the UK Baby Spa Register

Trusted by 5,000 + Families

6 Years Experience

8 Branches Nationwide