Digital E-Voucher
All vouchers are sold as a final sale and are strictly non-refundable, non-cancellable, and non-exchangeable for cash or monetary refund. By purchasing or redeeming a voucher, the purchaser and recipient agree to these Terms & Conditions. Vouchers may be transferred to another recipient but may not be resold, and all obligations remain with the voucher holder.
Unless expressly stated otherwise, vouchers are issued as a monetary value and are not experience-specific; they may be redeemed against any available service, with the voucher value applied toward the total cost at the time of booking. Any price difference must be paid at the time of reservation, and any unused balance will be forfeited and cannot be refunded, credited, or carried forward. The sole exception is the Parent Package voucher, which is experience-specific and may only be redeemed against Parent & Me spa experiences; to receive the full package benefits, bookings must be made using the designated “Parent Package” option. Parent Package vouchers cannot be applied to alternative services, partially redeemed outside of the package structure, or converted into monetary credit.
Vouchers are not branch-specific and may be redeemed at any of our locations, subject to availability, which may vary by branch, service, and date; availability at a particular location or time is not guaranteed. All voucher bookings must be completed directly by the voucher holder through our online booking system; we are unable to process voucher bookings by telephone, email, social media, or in person. Guidance for redeeming vouchers is available at https://www.mybabyspa.co.uk/how-to-redeem-your-my-baby-spa-voucher.
Vouchers are valid for 12 months from the date of purchase and must be fully redeemed before the expiry date stated. After this date, vouchers automatically become void and will not be extended, reactivated, replaced, refunded, or credited under any circumstances. The 12-month validity period provides ample opportunity to redeem, and early booking is strongly advised. Failure to book or attend within the validity period does not entitle the holder to a refund or chargeback.
We reserve the right to refuse redemption where voucher terms have not been complied with or where fraudulent, abusive, or unauthorised activity is suspected. All services are subject to availability and to our general booking and cancellation policies.
